BRING YOUR CLIENTS A SMARTER WAY TO SUPPORT WORKING PARENTS

FAQs for Brokers

• What kind of benefits does Milk Stork offer?

  Milk Stork programs can include a range of services that support your client’s employees through early parenthood, including:

  • Breast milk shipping and transport solutions for work travel, adoption and surrogacy milk sharing, employee relocation, and event support
  • Lactation room hospital-grade pumps, supplies, kits and workplace compliance support
  • Virtual lactation consulting with certified experts
  • Parent support and wellness resources such as kits for NICU families
  • Insurance-covered breast pumps and storage bags
  • SNOO Smart Sleeper bassinet rentals
  • Access to sleep consultants
    

  Employers can tailor benefit structures based on their workforce and organizational needs.

• How does billing work?

  Milk Stork offers direct billing to employers, which removes the need for employee reimbursement or expense reporting. Employees simply access the services available through their employer’s program, and billing is handled directly through the Milk Stork platform for a seamless experience. No problematic conversations between employees and managers and no potential for discrimination.

  Employers are only invoiced for the orders that their employees actually place.

• What sort of reporting is provided? Is there an engagement dashboard?

  Milk Stork provides employers with utilization reporting and platform insights that help HR and benefits teams understand program usage and engagement. These insights help organizations track how employees are using the benefit and evaluate program adoption.

• What kind of customer support is provided?

  Milk Stork provides dedicated customer support to help employees access and use their benefits. Employees receive tailored support throughout the entire process: from ordering services to managing logistics, all the way through to successful delivery of their breast milk or other order, ensuring they can access the support they need when they need it. We also provide end-to-end logistics oversight of all shipments, intervening when there are issues or delays, advocating with the carrier on the employee’s behalf, and helping the employee adjust when unexpected issues like weather delays arise.

• Does Milk Stork help communicate the benefit to our employees?

  Yes. Milk Stork provides your clients’ HR teams with access to an extensive library of resources via the Benefits Administration Dashboard, including ready-to-use internal communication resources and toolkits designed to help introduce and promote the benefit. These materials make it easier to educate employees about the program and drive engagement without adding complexity to HR workflows.

• Does Milk Stork support parents with different needs for breastmilk shipping (e.g., shipping fresh vs. shipping frozen vs. carrying through TSA)?

  Yes. Milk Stork offers solutions for fresh and frozen shipping, carrying-on or daily transport, and moving to a new home with your stash. All Milk Stork coolers are medical-grade and are equipped to help employees ship milk home overnight from a work trip, carry it as a travel companion, or safely ship their frozen supply.

• Is this worth it for smaller companies with only a few breastfeeding employees?

  Yes. Even a small number of employees navigating early parenthood can represent high-value talent within an organization. Because we offer much more than breastfeeding benefits, supporting employees at this stage can help prevent avoidable attrition and ensure parents can remain engaged in their roles.

  Milk Stork provides employers with solutions for:

  • Lactation rooms and inconsistent, reactive, and non-compliant lactation support
  • Decreased productivity driven by the stress of early parenthood (e.g., lost sleep, breastfeeding challenges, etc.)
  • Rising healthcare costs linked to poor outcomes and barriers to breastfeeding
  • Supporting for non-birthing parents and intended parents through milk sourcing via surrogates
  • Supporting employees experiencing NICU and/or hospital stays in the first year of their child’s life

• Does Milk Stork help with PUMP Act compliance?

  Yes, Milk Stork supports organizations navigating lactation accommodation requirements by providing guidance and consulting on room compliance, hospital grade breast pumps, pumping supplies, and other resources that help standardize support for lactating employees. These tools help employers translate compliance requirements into practical workplace support.

• What problems does Milk Stork help employers solve?

  Milk Stork helps employers address several challenges tied to early parenthood in the workplace, including:

  • Employee attrition related to lack of support and stress after having a child
  • Avoidable healthcare costs related to poor health outcomes and barriers to persisting with breastfeeding
  • Lack of focus and productivity due to stress, overwhelming logistics and poor sleep
  • Lack of HR knowledge or confidence in how best to support new parents and comply with federal mandates
  • Lack of return-to-work and return-to-office transition planning and support tools

  By standardizing these forms of support, Milk Stork helps reduce friction for both your clients and their employees.

• How does Milk Stork help my clients retain employees?

  Early parenthood is a critical transition period for many employees returning to work. In the year of a child’s birth, roughly a ¼ to ⅓ of mothers leave the labor force. This is often due to stress, lack of support, and unmet needs when attempting to return to work after parental leave. Employers that offer strong parental and lactation support see a 27% reduction in turnover among this group.

  Milk Stork helps your clients provide structured support and tools during this transition so parents can confidently re-engage after leave, navigate the challenges of balancing their needs with workplace demands, and continue participating fully in their roles.

• Is Milk Stork scalable for different employer sizes?

  Yes. Milk Stork programs can be structured to fit organizations of different sizes and workforce needs. Employers can tailor benefit structures based on their population while still providing meaningful support to employees navigating early parenthood.

• Does Milk Stork provide materials I can share with clients?

  Yes. Milk Stork provides an exclusive Resource Center to benefit administrators, with comprehensive program materials and communication resources that help explain how the benefit works and how it supports employees. These materials make it easier for brokers and HR teams to introduce the benefit and educate employees about the available services.

• Is Milk Stork’s implementation simple?

  Yes. Milk Stork is designed to be a turnkey benefit that’s quick to launch and simple to manage. Implementation can take as little as one to two days, with no need for complex setup or ongoing administrative lift.

  With SSO-supported employee portals, direct billing, and a setup process that avoids unnecessary steps like eligibility files, employees can access their benefits seamlessly while your client service teams stay out of the weeds.

  Milk Stork also provides ready-to-use communication materials and a streamlined ordering experience, making the program easy to roll out, easy to use, and easy to maintain over time.